Problems Logging in
If you're having problems logging in please read below. it highlights the most common reasons why you may not be able to log in, and what can be done to solve the situation. If you are ever unsure, please contact us using either the form to the right, or the email address listed below it.
There are three possible problems you may encounter when attempting to login:
The first problem is that you may be redirected back to the login box, without any error messages being displayed. If this is the case, please read the information in the first box below on how to solve this problem.
The second problem will be that the login box will present you with one of two error messages.
1) "Username or Password Incorrect":
2) "Your account is not active"
Please read the information below to find out how to solve the problem.
Being Redirected to the Login Box : how to solve
Username or password incorrect : how to solve
If you get this message, then you have entered either the incorrect email address or the incorrect password for your account. The email address will be the one you used when signing up to the account. The password will be the one you chose during setup.
Your account is not active : how to solve
If you get this message, then there are a number of things that could be causing the problem, continue reading below to find out which one may be causing the issue for you
1) Incomplete PayPal Signup
2) Your account has not been activated
3) Paypal transaction was unsuccessful
setting up a backup account : Only for PayPal Users
If you have read the above, and think that number 3) applies to you, then outlined below are the instructions on how to make sure you have a backup source selected for your subscription.
1) Log into PayPal
2) Go to the Pre-Approved Payment Plan
2) Access your CSA Revision subscription
2) Make sure you have a "Backup payment method"
Alternatively email us at: firstname.lastname@example.org